Privacy Policy

Last updated: 29 September 2026

The Internal Narrative respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Information we may collect

The personal information we collect depends on how you interact with The Internal Narrative and may include your name, email address, telephone number, billing and payment information, appointment and enquiry details, information you provide when purchasing or accessing products or resources, and communications you have with us.

Where you engage The Internal Narrative for therapeutic services, we may also collect sensitive information, including health information and information you choose to provide about your personal circumstances, relationships, wellbeing and relevant history.

How we collect information

Information may be collected when you contact us, make an enquiry or booking, purchase a product or service, subscribe to an email list, download a resource, complete a form, communicate with us, participate in a session or otherwise interact with The Internal Narrative.

Our website and third-party service providers may also collect certain technical information associated with your use of the website, such as browser, device, cookie and website usage information.

How we use your information

We may use personal information to provide and administer services, respond to enquiries, manage appointments, process purchases and payments, deliver digital products and resources, communicate with you, maintain appropriate business and client records, improve our website and services, and comply with legal or regulatory obligations.

Where required by law, sensitive or health information will only be collected, used or disclosed with your consent or where otherwise permitted or required by law.

Marketing communications

If you choose to subscribe to emails or other marketing communications, we may use your contact information to send you information about The Internal Narrative, including resources, products, services or other relevant updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Disclosure to third parties

We may use trusted third-party service providers to operate aspects of our business, including website hosting, email communication, appointment management, payment processing, digital product delivery, analytics and other business systems.

Personal information will only be disclosed where reasonably necessary for these purposes, with your consent, or where permitted or required by law.

Some third-party service providers may store or process information outside Australia. Where practicable, information about the location of overseas recipients or service providers will be made available on request.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically or through third-party platforms used to operate The Internal Narrative. No method of electronic transmission or storage can be guaranteed to be completely secure.

Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests can be made using the contact details below. We may need to verify your identity before providing access to personal information.

Cookies and website analytics

This website may use cookies and similar technologies to support website functionality and understand how visitors use the website. Third-party services integrated with the website may also use cookies or similar technologies in accordance with their own privacy policies.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Privacy complaints

If you have a question or concern about how your personal information has been handled, please contact The Internal Narrative using the details below.

We will review privacy concerns and endeavour to respond within a reasonable period. If you are not satisfied with the response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, technology, business practices or legal obligations. The current version will be published on this website.

Contact

The Internal Narrative
Sally Rusbridge
Email: info@theinternalnarrative.com